Dropsuite and HaloPSA in Partnership

Dropsuite Ltd. has announced a strategic integration with HaloPSA (Halo Service Solutions Limited), a professional services automation platform.

Integration will deliver a unified, automation-driven approach to backup management, security, and profitability for MSPs.

As IT environments become increasingly complex and security threats evolve, MSPs face the dual challenge of delivering backup services while maintaining healthy profit margins. This partnership addresses a significant industry pain point where MSPs typically forfeit 5% of monthly revenue due to unbilled services and process inefficiencies across disconnected systems.

Cost of Fragmented MSP Operations
Many MSPs manage services and processes across multiple platforms, with backup management typically operating as a standalone system. This siloed system makes it difficult to reconcile backup services with client agreements, introducing revenue vulnerabilities and relationship risks. The absence of automation leads to inconsistent tracking of billable services, while fluctuating client user counts further complicate accurate and reliable invoicing processes.

The impact extends beyond revenue leakage. Backup failures can go unnoticed until a critical DR request arises, leading to reactive troubleshooting and increased administrative burdens. These operational gaps drain technician resources, introduce security risks, and impact the overall client experience.

“MSPs need an integrated approach to automation that not only prevents errors but also drives profitability,” said Mark Kirstein, CPO, Dropsuite. “With our HaloPSA integration, we eliminate inefficiencies in billing and service tracking, allowing MSPs to scale faster, optimize operations, and increase recurring revenue.“

How Dropsuite – HaloPSA Integration Helps MSPs Scale and Grow

• Maximize Revenue with Automated Billing Protection: Client onboarding and offboarding create constant billing churn. Together, Dropsuite and HaloPSA prevent revenue leakage by synchronizing billing and backup service tracking, ensuring all billable services are accurately invoiced.
• Save Time with Proactive Issue Resolution: Many MSPs struggle with alert fatigue, which results in unresolved notifications. Dropsuite automatically detects backup failures and creates service tickets in HaloPSA, enabling proactive resolution before clients notice a problem.
• Deliver Reliable Service with Peace of Mind: Map clients, organizations, and backup plans between Dropsuite and HaloPSA, eliminating manual data entry and ensuring a frictionless experience.

By bringing automation and backup intelligence together, the Dropsuite-HaloPSA integration helps MSPs increase efficiency, reduce operational costs, and build a more profitable managed service practice.

“Our partnership with Dropsuite ensures that MSPs no longer need to struggle with fragmented workflows and billing gaps,” said Morgan Aspinall, head, product, HaloPSA. “By integrating these essential services into one seamless experience, we empower MSPs to scale confidently, deliver high-quality service, and drive recurring revenue growth.“

Blog: Simplify MSP Operations with Dropsuite‘s Integrations Hub