BitRaser Earns NPS of 70.4% in 2024 Customer Survey
Fot its customer service on data erasure and diagnostics software from Stellar
This is a Press Release edited by StorageNewsletter.com on January 17, 2025 at 2:01 pmBitRaser (Stellar Information Technology Pvt) announces achieving a Net Promoter Score (NPS) of 70.4%.
BitRaser is a data erasure and diagnostics software from Stellar. It adheres to international erasure guidelines like NIST 800-88. The software generates tamper-proof reports and certificates that are available through the cloud portal. These reports act as verifiable audit trails, facilitating compliance with GDPR, CCPA, GLBA, SOX, HIPAA, ISO 27001 and PCI DSS.
This milestone showcases the company’s commitment to delivering customer service and addressing the evolving needs of its global customers for data erasure solutions.
BitRaser’s success is built on its technical support, providing fast resolutions to both simple and complex customer queries. With on-demand access to expert assistance via email, chat, phone, and self-help resources, the firm solidifies its reputation as a trusted partner in data erasure.
The company’s approach is built on understanding the diverse data wiping requirements of its clientele. Whether serving large IT asset disposition companies, MSPs offering data erasure as a service, or organizations focusing on compliance and risk mitigation, the company delivers tailored solutions to meet the specific needs without any additional charges.
“Our NPS growth from 60% in 2023 to 70.4% in January 2025 today reflects our commitment to excellence. By offering regular product updates, reliable support and a secure cloud portal for erasure reports at no extra cost, we ensure every interaction with our customer adds value. BitRaser remains focused on exceeding customer expectations through continuous enhancements to our data erasure solutions and support”, said Sunil Chandna, CEO, BitRaser.
In today’s fast-changing technological landscape, the company’s solutions deliver secure, regulatory-compliant data erasure, empowering clients to address data security challenges while promoting device recycling and reuse for a sustainable, circular economy.
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