Customers’ Choice 2024 for Enterprise Backup and Recovery Software Solutions

This market report (registration required), published on February 12, 2024, was written by Gartner, Inc. Peer Insights.

Voice of the Customer for Enterprise Backup and Recovery Software Solutions

Enterprise backup and recovery software solutions enable organizations to back up their data by copying and archiving it to make it accessible in case of data loss or corruption. Infrastructure and operations leaders can learn from ratings and reviews by their peers shared on Gartner Peer Insights.

What Are Enterprise Backup and Recovery Software Solutions?
Gartner defines enterprise backup and recovery software solutions as vendor-developed solutions that capture a point-in-time copy (backup) of enterprise workloads in onpremises, hybrid, multicloud and SaaS environments. These solutions write the data to a secondary storage target for the purpose of recovering this data in case of loss. They can be offered as software-only, hardware or virtualized appliance, or as a SaaS-based, BaaS.

What Is Gartner Peer Insights “Voice of the Customer”?
It is a document that synthesizes Gartner Peer Insights’ reviews into insights for IT decision makers. This aggregated peer perspective, along with the individual detailed reviews, is complementary to Gartner expert research and can play a key role in your buying process, as it focuses on direct peer experiences of implementing and operating a solution. In this document, only vendors with 20 or more eligible published reviews (and 15 or more ratings for “Capabilities” and “Support/Delivery”) during the specified 18-month submission period are included. Reviews from vendor partners or end users of companies with less than $50 million in revenue are excluded from this methodology.

Along with the historical peer-based perspective represented in this document, Gartner has a related expert-led Magic Quadrant for the enterprise backup and recovery software solutions market.

In the enterprise backup and recovery software solutions market, Gartner Peer Insights has published 1,545 reviews and ratings in the 18-month period ending 30 November 2023.

Figure 1 shows all eligible vendors categorized into four quadrants based on User Interest and Adoption (x-axis) and Overall Experience (y-axis). Within each quadrant, vendors are listed in alphabetical order. Market averages for the axes referenced in the Voice of the Customer are calculated only from vendors included in the document.

Vendors’ User Interest and Adoption scores incorporate three factors, each given one-third weight: review volume, user willingness to recommend, and review market coverage across industry, company size, and region. A vendor must meet or exceed the market average User Interest and Adoption Score to qualify for the right-hand quadrants.

Vendors’ Overall Experience is a composite score that incorporates the Overall Rating average and 2 sub-rating averages: “Capabilities” and “Support/Delivery.” The rating averages are the arithmetic means of the stated survey questions that are on a scale of 1 (poor) to 5 (truly exceptional). Each component is weighted in the score calculation based on the relative importance to the end user. A vendor must meet or exceed the market average Overall Experience Score to be positioned in an upper quadrant.

For ease of understanding, each quadrant is labeled as described below. For information on how to evaluate vendors in each quadrant of the “Voice of the Customer” graphic, see the full methodology here.

Vendors placed in the upper-right quadrant of the “Voice of the Customer” quadrants are recognized with the Gartner Peer Insights Customers’ Choice distinction, denoted with a Customers’ Choice badge. The recognized vendors meet or exceed both the market average Overall Experience and the market average User Interest and Adoption.

Vendors placed in the lower-right “Established” quadrant of the “Voice of the Customer” meet or exceed the market average User Interest and Adoption but do not meet the market average Overall Experience.

Vendors placed in the upper-left “Strong Performer” quadrant of the “Voice of the Customer” meet or exceed the market average Overall Experience but do not meet the market average User Interest and Adoption.

Vendors placed in the lower-left “Aspiring” quadrant of the “Voice of the Customer” meet neither the market average User Interest and Adoption nor the market average Overall Experience. Like all vendors in this report, their products align to this market and they have met the minimum criteria to be included.

Figure 1. Voice of the Customer for Enterprise Backup and Recovery Software Solutions

Enterprise Backup and Recovery Software Solutions Peer Reviews and Ratings
In addition to the synthesis provided by the “Voice of the Customer,” you can read individual reviews and ratings on Gartner Peer Insights by clicking here.

The rest of this document will highlight some key insights for the enterprise backup and recovery software solutions market based on 18 months of reviews, and will also point you to particular ways to use the site in your buying process.

Gartner Peer Insights’ reviews give insight into end users’ willingness to recommend each vendor. Willingness to recommend is a component of the “Voice of the Customer” x-axis.

See Voice of the Customer Methodology for details.