My Cloud Home: WD Discovery Desktop App End of Support

WD Discovery for My Cloud Home is a utility which provides the ability to mount the device as a local desktop drive.

The company is focused on providing customer experiences with our products. With that focus, from time to time we retire legacy software products that are no longer consistent with the firm’s customer experience ecosystem.

Starting June 2023, the firm will no longer be supporting the Discovery software for My Cloud Home Desktop App.

This means there will be no further functional and security updates for this feature. At this time, remote access to your My Cloud Home device will also no longer be available through the Discovery desktop app.

1. What does ‘no longer supported’ mean?
   WD Discovery will no longer support My Cloud Home devices. There will also no longer be any new releases or security updates for My Cloud Home on WD Discovery. The firm will discontinue all development, including critical security updates and technical support. As new versions of operating systems are released, these features might stop working and will not be fixed. Discovery will continue to function and be supported for other compatible company’s storage products.

2. How can I uninstall WD Discovery?
   Refer to Answer ID 4158: How to Uninstall and Remove WD Discovery on Windows and macOS

3. When is support ending?
   Support will end in June 2023.

4. Can user continue to use the software after June 2023?
   If user already have WD Discovery installed, user will no longer be able to mount your My Cloud Home device as a local drive, however users can use local network access. For more information, please refer to Answer ID 34991: How to Enable Local Network Access to Data on My Cloud Home Using the Dashboard. When there are changes in the OS and services that Discovery integrates with, product features might stop working and will not be fixed.

5. How can I access my content in My Cloud Home from my computer without WD Discovery?
   Users can still access their content remotely using My Cloud Home Web App or the My Cloud mobile app. the company has also added SMB local network access since the 8.12 firmware. For more information, please refer to Answer ID 34991: How to Enable Local Network Access to Data on My Cloud Home Using the Dashboard.

6. Will user lose any data?
   WD Discovery provides access to your content on a My Cloud Home device. When WD Discovery is uninstalled, the original files will not be deleted. You can access your files as described below under ‘How does this affect me?’

7. • My Cloud Home Mobile App
     The My Cloud Home Android and iOS Mobile Apps can be downloaded from the following:
     Mobile App on Google Play
     Mobile App on App Store

   • My Cloud Home Web App

   • Local Network Access: (Windows) or Finder (macOS). For more information, please refer to Answer ID 34991: How to Enable Local Network Access to Data on My Cloud Home Using the Dashboard.

     How does this affect me?
     Local drive mounting via Discovery for My Cloud Home desktop app will no longer be supported. If you used the desktop app to access your files stored on your My Cloud Home device, you will now need to access them in one of the following ways:

8. Will desktop sync continue to function?
   Desktop sync functionality for My Cloud Home will no longer be available as of June 2023. However, there may be 3rd party applications which may achieve similar functionality when you enable local network access.

   Important:
   Western Digital does not provide installation, configuration, troubleshooting or technical support for 3rd party partner or vendor products. View the Use of Third-Party Software or Websites disclaimer.

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