Bocada Software Updated

Bocada LLC released an updated version of Bocada software oriented toward the MSP market.

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The features empower MSPs to more securely and efficiently monitor end-customer backup operations to hit key SLA goals while automating operations throughout their BaaS offerings.Updated features include:

• Remote data collection. MSPs can securely aggregate end-customer backup performance data within the monitoring platform through secure API connections. This supports simplified customer onboarding and automates data collector updates within distributed network topologies, while more easily meeting customer security requirements.

• Automated customer segmentation and tagging. It automates the tagging of distinct customer assets as new customers are onboarded. This removes the need for manual tagging while automatically aggregating all relevant customer assets into customer-specific performance and compliance reports.

• Cross-customer unprotected asset identification. Through its native integrations with customers’ asset inventory solutions, the software automatically identifies unprotected assets. MSP teams receive reconciled lists to identify assets that do not have backups or are not part of backup policy groups.  

• White labeling. MSPs can customize the firm’s platform, reports, and email distributions with their logos for a branded end-customer experience.

• Email blocs. BaaS operators can insert dynamic modules or ‘email blocs’ within templated report distributions. This allows senders to leverage a single report configuration to automatically distribute customer-specific data directly to many different customers and stakeholders. 

These additional capabilities build on the company’s already-robust backup monitoring feature set – native integration with over 40 enterprise backup, cloud, and storage solutions, highly customizable report templates, alert triggers, unprotected asset discovery, and ticketing – to automate and optimize MSP BaaS workflows.

“We’re aiming to help MSPs balance the competing priorities of meeting customer security requirements while achieving internal BaaS profit margin goals,” said Matt Hall, CRO. “By improving not just how MSP customer backup data is collected but also how MSPs monitor, use, and share the data, we can deliver streamlined and secure processes into BaaS operations. BaaS teams effectively reduce overhead and delivery costs while successfully hitting key performance metrics.“

The latest version of Bocada is available at the company’s website.