Certified Net Promoter Score of +81 for ExaGrid

ExaGrid Systems, Inc. achieved a +81 Net Promoter score (NPS).

NPS measures the loyalty of customers to a company. It scores are measured with a single-question survey and reported with a number from the range -100 to +100. It is often held up as the gold standard customer experience metric. The score is a measure of whether current customers would recommend the company to a friend or colleague. 

This score further sets the firm’s Tiered Backup Storage apart as a leader in its sector, due it is differentiated product architecture, as the company offers large scale-out system in the industry – comprised of 32 EX84 appliances that can take in up to a 2.7PB full backup in a single system, which is 50% larger than any other solution with de-dupe, in addition to the firm’s channel programs and its customer support. 

“We are obsessed with providing a product that does what we say it does, a product that just works, backed with top tier customer support with our unique model of dedicated support engineers,” said Bill Andrews, president and CEO. “Our company is solely focused on offering the best backup storage possible – by improving the performance, scalability, and economics of backup, and offering the best quality product and customer support in the industry. This +81 score truly reflects our commitment and knowledge of backup storage.”