Gartner Peer Insights ‘Voice of the Customer’ on HCI Software

Here is a small abstract of Gartner, Inc.‘s Peer Insights ‘Voice of the Customer’: Hyperconverged Infrastructure (HCI) Software, published on May 12, 2021 and written by Peer Contributors. It’s a free peer review, without copyright, and ratings platform designed for enterprise software and services decision makers. Reviews go through a strict validation and moderation process in an effort to ensure they are authentic.

What is HCI software?
IT provides virtualized compute, storage, networking and associated (cloud) management – from a single instantiation running on server hardware. When the first HCI platforms emerged a decade ago, they were sold primarily as alternatives to expensive and complex storage arrays for VMware environments. These initial HCI solutions were sold primarily as appliances by a single hardware vendor.

In this document, only vendors with 20 or more eligible published reviews during the specified 18-month submission period are included. Reviews from end users of companies with less than $50 million in revenue are excluded from this methodology.

In the HCI software market, Peer Insights has published 1,276 reviews and ratings in the 18-month period ending March 31, 2021. Figure 1 shows all eligible vendors categorized into 4 quadrants based on User Interest and Adoption (X-axis) and Overall Rating (Y-axis). Within each quadrant, vendors are listed in alphabetical order.

Vendors’ User Interest and Adoption scores incorporate 3 factors, each given one-third weight: review volume, user willingness to recommend, and review market coverage across industry, company size, and deployment region. A vendor must meet or exceed the market average User Interest and Adoption Score to qualify for the right-hand quadrants.

The market average Overall Rating is the mean of all eligible vendors’ average Overall Ratings. Vendors must meet or exceed the market average Overall Rating to be positioned in the upper quadrants.

Vendors placed in the upper-right quadrant of the “Voice of the Customer” quadrants are recognized with the Gartner Peer Insights Customers’ Choice distinction, denoted with a Customers’ Choice badge. The recognized vendors meet or exceed both the market average Overall Rating and the market average User Interest and Adoption

Figure 1. Peer Insights “Voice of the Customer” HCI Software

HCI Software Peer Reviews and Ratings
The rest of this document will highlight some key insights for the HCI software market based on 18 months of reviews, and will also point you to particular ways to use the site in your buying process.

Figure 2 summarizes the Overall Ratings (out of 5 stars) for vendors in the HCI software market that have received more than 20 eligible reviews in the 18-month period ending on March 31, 2021, sorted alphabetically. The Overall Rating is a measure of how satisfied existing customers are with a vendor’s product.

Figure 2. Gartner Peer Insights “Voice of the Customer” HCI Software Overall Ratings