IBM Proactive Support and Support Line for Storage

IBM Proactive Support and Support Line for IBM Storage Systems

IBM Storage Systems can be enabled with the support service options of Proactive Support.

Proactive Support for Storage Systems, provided by skilled support specialists, is designed to deliver an integrated approach to proactive, coordinated support for multi-product and multi-vendor IT environments while maximizing IT infrastructure availability.

Proactive Support for Storage Systems provides cost-effective support across all company’s hardware and system software, helping maximize the return on IT investment.

When you choose Proactive Support for Storage Systems, skilled support specialists monitor and support IT infrastructure.

The support specialists:

• Respond to critical threats and situations using proprietary analysis tools
• Act as a remote extension of your IT staff
• Help to improve system availability, productivity, and recoverability

Enterprise Support Options/Technical Advisor (ESO/TA) is an optional add-on to Proactive Support.

IBM Support Line for Storage support services are designed to complement IT staff:

• Offers technical assistance to answer usage, installation, and technical questions
• Addresses product compatibility and interoperability concerns
  Isolates and diagnoses problems

Key requirements

• IBM Warranty or IBM Hardware Maintenance (HWMA) for the duration of the proposed Support Line Support
• IBM Software Maintenance (SWMA) or IBM Support Line Support

Planned availability date: May 31, 2019