Datto Releases Capabilities Enabling Improved Service Delivery for MSPs

Datto, Inc. announced the launch of several product enhancements designed to further empower its MSP partners.

This features include Rapid Rollback, a server restoration tool, as well as major improvements to the Autotask PSA Task UI and a lifetime warrantyfor all company’s networking APs, switches, and managed power devices.

“At Datto, we’ve always focused on our MSP partners, and the capabilities we revealed today at DattoCon will make it easier for them to deliver reliable, scalable services to grow their businesses,” said Austin McChord, CEO and founder, Datto. “Our broad portfolio of products continues to create opportunities for MSPs to attract new customers and develop deeper relationships with existing customers, and our open ecosystem guarantees partners can choose the best tools for their needs – even if they are not ours.“

Among the features announced by McChord
are enhancements to BC and DR platform, including:

Rapid rollback: Restore file systems to working order after major unwanted changes have occurred, without needing to re-image the entire machine. The tool runs comparison checks between existing system files and the last backup to automatically detect and restore only the changed files in the image, freeing up significant time for the MSP.
Backup verification: A series of automated checks designed to give 100% confidence in backups, including system integrity, volume and VSS checks, as well as, Application and Service Verification, and support for custom scripts.
Autotask PSA integration: Enables MSPs to manage their Datto Continuity fleet right from their Autotask PSA using templated firm’s dashboards and a device ticket category.
Autotask Professional Services Automation (PSA) user interface continues to see improvements, with most recent updates including:
- Task UI: Features a complete overhaul to the project management experience with Task categories, timelines, checklists, and insights.
- Native iOS mobile application: Allows managers to view their Dashboards and stay on top of their ever-evolving organization on the go.

The company also announced that after market surveys and partner input, the Autotask remote monitoring and management (RMM) tool, Endpoint Management, has been renamed Datto RMM.

RMM will see updates in coming weeks, including:

Reporting: Flexibility allows customers to create accurate reports without having to start from scratch, providing MSPs and their clients clear visibility on the status of delivered services.
Antivirus and patch status detection: A single-source of truth for antivirus and patch status on any managed device, saving MSPs time.
End-user ticketing: These improvements give users the ability to seamlessly create tickets instantly from the system tray, and have them flow directly into Autotask PSA, reducing ticket response time and increasing customer satisfaction.

Firm’s networking responded to MSP feedback with programs, features and products, including:

Lifetime warranty: Effective immediately, the company’s networking APs, switches and managed power devices ship with a lifetime warranty. It applies retroactively to these devices purchased under the firm’s networking brand.
Networking mobile App: Available in the Google Play Store, the app streamlines network deployments and management for MSPs, allowing them to view and monitor all APs, switches, managed power devices and clients-including device health, bandwidth and power usage.
AP62: Company’s next-generation wireless access point joins the current AP42, completing firm’s transition to 802.11ac Wave 2 APs.
E24: E24 switch replaces the previous E24 model and offers two 10Gb SFP uplink ports and an increased PoE budget of 410W.

Updates and features added to Autotask Workplace,
Autotask Endpoint Backup and Datto Drive include:

Autotask Workplace: Improvements that make the file sync and share product easier to use and more secure for MSPs and business users alike, including improved Office 365 integration, better logging and reporting, editable PDFs and two-factor authentication.
Autotask endpoint backup: Performance, security and reporting updates that make the product faster and more secure for end users, including faster uploads of large backups, policy driven alerts, and two-factor authentication.
Drive: Upgrading to the latest release, delivering granular password enforcement, better notification management, and faster client performance.