Aptare: Backup Manager Solution Certified in ServiceNow Store

Aptare Inc. received certification of its application by ServiceNow, Inc., available in the ServiceNow Store and will showcase Backup Manager solution at Knowledge18.

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Certification by ServiceNow is granted to apps available in the Store and signifies that Aptare Backup Manager solution has completed a set of defined tests focused on Now Platform security, compatibility, performance, and integration interoperability. The certification also ensures that best practices are utilized in the design, implementation, and integration of the company’s Backup Manager with ServiceNow.

Backup Manager provides reporting and analytics across enterprise global data protection environments, independent of the underlying backup technologies. It optimizes the global data protection environment, illuminates both over and under-protected digital assets, and streamlines audits and associated compliance reporting requirements.

The Backup Manager solution for ServiceNow allows corporations to reduce the time-to-resolution for complex or voluminous data protection incidents. Users in ServiceNow can see key issue details such as client, policy, error number/message, to quickly identify root-cause and resolve the problem. Backup details and incident numbers and status are automatically synchronized between the Aptare and ServiceNow applications providing the full audit trail required for SLA reporting and compliance.

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Backup Manager reduces the complexity and cost of compliance reporting as well as an organization’s risk of data loss due to data protection failure, and gives IT managers the confidence that their corporate data is protected.

Backup Manager Solution for ServiceNow can eliminate data protection service outages by proactively identifying root-cause issues and pinpointing areas of potential disruption. With this focused analysis the results can be fed into ServiceNow to seamlessly orchestrate remediation.

“With 35% of the Fortune 100 using Aptare, we are excited to respond to the market need to provide a seamless integration of Aptare Backup Manager into ServiceNow, and are thankful for the initial co-development by ServiceNow to guide our investment,” said Rick Clark, CEO, Aptare.

Mike Mayer, VP, solution consulting for global partnerships, ServiceNow, said: “It was great partnering with Aptare on the initial prototyping and design of Aptare’s Backup Manager Solution integration. We were excited to prove the ServiceNow platform’s rapid application development capabilities! Aptare’s up-front investment here demonstrates a great focus on the success of our joint customers, and will be further strengthened by certification in the ServiceNow Store“