Verint Americas Assigned Patent

Verint Americas Inc., Alpharetta, GA, has been assigned a patent (9,875,283) developed by Gupta, Rajan, Alpharetta, GA, for “systems and methods for storing and searching data in a customer center environment.“

The abstract of the patent published by the U.S. Patent and Trademark Office states: “A method includes generating data from workforce applications, at least one of the workforce applications including at least one of forecasting, scheduling, recording, and monitoring functionalities, and storing the data from the at least one of the workforce applications in a storage area network, (SAN), the SAN being operable to connect the at least one of the workforce applications to computer storage devices. This may also include keeping recorded contacts in a long term storage device such as the SAN or an operational data store, (ODS) and transparently searching in both the ODS and the SAN simultaneously. With a concept of moving data on to a file system SAN which is cheaper as compared to a database technology such as ODS, the method facilitates predictable performance from the ODS and easier manageability with constant cost from SAN.”

The patent application was filed on March 1, 2016 (15/057,171).