Nice Systems Collaborates With EMC

NICE Systems Ltd announced that EMC Corporation has certified the NICE Engage Interaction Recording platform for use in conjunction with its EMC Elastic cloud Storage (ECS) solution.

This relationship brings together the cloud-based storage system and the recording solution for a secure and dynamic archiving solution.

The NICE Engage platform, with Advanced Interaction Recording (AIR), provides real-time streaming and consolidated enterprise-wide recording, while ECS ensures that the recorded data is stored with cloud-scale reliability and security. Alongside the enterprise-grade commodity infrastructure ECS offers, NICE Engage customers can also benefit from the low cost, massive scalability, and easy serviceability of cloud storage.

The Engage-ECS collaboration is the latest in a 15-year relationship between NICE and EMC, bringing many interaction management technologies to a wide array of customers.

Miki Midgal, president, NICE enterprise product group, said: “The ECS solution will help our customers reduce storage cost and seamlessly move from traditional storage to modern cloud deployments. Together with EMC, NICE customers can enjoy the best of both worlds: advanced recording and cloud-scale performance.“

“The combination of NICE Engage and ECS creates a scalable, multi-threaded solution,” according to Ryan Peterson, senior director of solutions and alliances, EMC. “Through this collaboration, we can offer customers cloud-comparable economics and flexibility, while the geo-distribution of our technology is ideal for supporting a mobile workforce and ensuring BC in the event of a disaster.“