MSP Raffa Opts for Zetta.net Cloud Backup and DR

Zetta.net announced that Raffa, Inc. a MSP based in Washington, DC, has deployed its cloud backup and DR solution to achieve 100% backup reliability and restore rate, at 10 times the speed, for its customers.

With the service, the company can offer affordable backup and DR which results in customer satisfaction and increased revenue.

Raffa has 25 years of experience providing managed technology services, including cloud backup, network optimization, and backup-to non-profits, small businesses, government agencies, and other organizations. With about 250 employees serving up to 400 clients at any given time, it turned to Zetta.net’s cloud backup and disaster solution after conducting IT audits for its customers and discovering that many of their current backup solutions weren’t working.

“It was a disaster waiting to happen,” said Nate Solloway, technical outsourcing manager, Raffa. “We found many new clients who thought they had a working backup solution in place, only to learn the hard way-it wasn’t.“

Raffa selected DataProtect because it requires no backup appliance-which means no initial start-up cost-and is straightforward for clients to install and manage. The software agent doesn’t require a system reboot after being installed, allowing for installation in minutes and data was backed up within 24 hours.

“Zetta.net is the easiest backup system to set up and configure that we’ve ever seen, hands-down,” said Solloway. “It delivers enterprise-grade performance at an affordable price.“

By comparison, Solloway noted that a competitor’s backup solution could take four to eight hours of work to install the agents, create the jobs, and do multiple reboots. Other backup products could take weeks to restore data.

“One of our clients lost all their data due to a local hardware failure and we had to rebuild it from the backup,” explained Solloway. “We were able to restore all the files back from Zetta.net within 24 hours.“

It also offers the company the ability to help customers move larger data sets, offering backup and recovery that is about 10 times faster than competitors’ solutions. When one client’s system went down, it restored data from the backups to external HDDs at another location so that the client could be up and running in a few hours versus days using DataProtect.

Another example of the ability to achieve 100% restore rate is with their multi-tenant management portal. Along with providing daily backup reports, the partner portal lets the company monitor, manage and recover data for its clients from anywhere through a single browser window.

“These features and more give us-and our clients-peace of mind knowing that their data is protected,” said Solloway.

Solloway adds that Zetta.net is more affordable for customers than other backup and recovery solutions.

“Zetta.net has the best price per-gigabyte for a business-class online backup service,” said Solloway. “Zetta.net lets us offer an affordable, enterprise backup and DR solution which results in higher customer satisfaction and increased revenue to our bottom line.“