BridgeHead Healthcare Data Management for Mercy Medical Center

BridgeHead Software Ltd announced Mercy Medical Center in Baltimore, MD, has selected its Healthcare Data Management (HDM) as its platform for protecting clinical data in its new Epic Systems environment.

Mercy Medical uses Epic Systems to support its ambulatory care services. BridgeHead was selected, in part, due to the strength of the long-term relationship that Mercy has had with the company in protecting other hospital applications in the environment.

Epic Systems embeds InterSystems Caché databases as an integral part of its Electronic Medical Records (EMR) application. In July 2013, BridgeHead announced its integrated backup and recovery solution for Caché,an integrated offering available for this performance database at the heart of many hospital applications.

“Mercy Medical Center had been using BridgeHead’s backup for our Meditech application, so when we decided to bring in Epic EMR, we knew that BridgeHead would be our best partner for data protection,” said Glen Byam, senior director IT, Mercy Medical Center. “What surprised us with the new BridgeHead Caché solution, is how BridgeHead facilitated the deployment for our production Epic environment: we were protected at every step in our roll-out and seamlessly into production. Now, we have a central BridgeHead management console and consolidated infrastructure, across both Epic and Meditech.”

BridgeHead began work with Mercy’s healthcare IT team in April 2013, to help to plan the roll-out of their new Epic Systems environment. The customization of any EMR application is critical for it to support a particular hospital’s workflow. Being able to protect that custom configuration daily, with frequent roll-back and restore, proved critical to Mercy throughout the deployment process. This process ensured that good configurations were not lost with subsequent customization work. It also helped establish good baseline configurations for workflows, which could then be used as the basis for related departments within the hospital.

“BridgeHead was delighted to participate and support the roll-out of Epic EMR at Mercy,” stated Steve Matheson, VP sales, North America, BridgeHead Software. “Our services team has expertise on healthcare applications like Epic, and their interdependencies on the underlying infrastructure like InterSystems Caché databases. We feel that designing data protection into these environments from the outset is optimal in supporting better clinical outcomes for organizations like Mercy Medical Center.“