Integration of BackupAgent With Autotask

BackupAgent BV, provider of cloud backup software, announced its integration with Autotask Corporation IT Business Management Solution built for IT service providers, MSPs and enterprise IT managers.

The integration enables joint Autotask and BackupAgent partners to automate billing and optimize the incident management process. The announcement was made at Autotask’s International user conference, Autotask Community Live, in Barcelona, Spain. BackupAgent is Gold Sponsor of the event.

The integration was built in collaboration with Autotask and is the deepest integration possible for the Autotask product.

The integration includes:

• An Autotask LiveLink for single-sign-on to the BackupAgent reseller platform.
• The automated creation of Autotask service desk tickets with detailed logging when a backup is unsuccessful.
• Automated billing.

“We are incredibly excited with the launch of the integration module. We are always eager to keep up to date with the latest management environments for our MSP partners“, says Robbert van Geldrop, CTO, BackupAgent. “We have had a tremendous amount of requests for an Autotask integration module and are delighted we can now satisfy these requests.”

“Our goal is to provide BackupAgent partners with the tools they need to help them focus on building and growing their managed network services business and providing superior service to their clients,” said Len DiCostanzo, SVP, community and business development, Autotask. “Autotask’s integration with BackupAgent’s cloud backup software will yield operational efficiencies that are key to running a profitable IT services business.“