South Carolina MSP Cantey Technology Uses Intronis Online Backup

Cantey
Technology, Inc. Leverages Intronis, Inc.
to deliver faster recovery time to customers.

When Cantey Technology, a South
Carolina-based MSP and technology consultancy,
works with its SMB customers, it strives to deliver a three-prong insurance
policy when it comes to backup and DR.

By layering file imaging and off-site local backup with Intronis’ online backup
solutions, it has each of its clients prepared for the
unexpected and ready to recover their data within hours.

"We
do a backup and DR assessment with every client, and we ask them straight out
how much data loss they can handle. We’ve never once had a customer say they
can tolerate any loss, so then we go right on to talk about backup,"
explains Derek Iannelli-Smith, consultant and service desk manager for Cantey
Technology.

The solution provider’s three-prong approach turned out to be lifesaver for one
customer when a corrupt file nearly brought their HVAC business to a grinding
halt.

The customer relied on its CRM tool, which was built off an Access database that
Cantey Technology backups with Intronis every evening. Luckily, when the
database image went haywire, Cantey Technology could leverage Intronis to
deliver the updated version of the data back to its customer. In fact, it
took Iannelli-Smith only about 10 minutes to restore the data – using his smart
phone while he was pulled over in a parking lot.

"The
ability to identify the correct data, restore it in a matter of minutes and get
our client the most current data file for their business was a great save for
us, and even better for our client, Iannelli-Smith says.

While the other backup and DR
solutions in place would have supported the data restore, having the capability at his fingertips to access that data yielded a much quicker response
and recovery.

"We try to achieve a two- to four-hour recovery window, and
Intronis plays a significant role in achieving that," says
Iannelli-Smith. "By
providing us with a reliable, valuable value-add solution for our customers,
Intronis has enhanced our reputation in the business community and that has
helped us add recurring revenue, increasing our revenues as well as the size of
our customer base. It is an essential add-on for all our managed services
contracts, across all of our customer demographics."