Axtec in Mexico Turns to IBM to Re-Architect IT Infrastructure

IBM Corporation announced that AXTEL, a telecommunications service provider in
Mexico, has turned to IBM for a complete overhaul of its IT infrastructure to
support the company’s expansion into new markets and an ever-growing
customer base.

AXTEL,
which provides communications services to more than one million customers in 39
cities across the country, has been growing rapidly since it was founded in
1994. As the company has grown so too has its business challenges. In addition
to having to support more customers in more markets with additional services, it needed to improve its customer relationship capabilities to enable cross and up-selling more effectively.

To solve this multidimensional problem, it selected IBM to
re-architect its infrastructure of servers and storage devices with IBM Power
Systems and IBM storage systems. In addition to improving system performance and efficiency, and lowering costs, AXTEL was looking for integration with the company’s SAP installation.

"We have had SAP successfully in place for several years
now," said Gaspar Rivera del Valle, IT evolution director at AXTEL.
"The move to an all-IBM infrastructure created a synergy with our SAP
platform that allowed us to achieve our business goals."

Working with IBM
and IBM Business Partner, Genesys Telecommunications Laboratories. AXTEL deployed IBM Power Systems built with
IBM BladeCenter servers. For the storage overhaul, the company deployed IBM
System Storage DS8300 and IBM XIV Storage Systems, virtualized using IBM System
Storage SAN Volume Controller.

Moving to the combined IBM server and storage infrastructure has
already improved AXTEL’s application performance by 60%, enhanced its system
availability, and improved the level of service to the
business, Rivera del Valle said.

Backed by a reliable platform for business applications, AXTEL can serve the company’s growing
customer base more effectively and at a lower cost.

"AXTEL understands that the right technologies, applied
strategically, can help organizations achieve real business goals," said
Natalia de Greiff, IBM Mexico & LCR STG executive. "This philosophy is
the basis of our Smarter Computing approach to IT."