Datto With ConnectWise

ConnectWise, developer of service management software designed exclusively for IT service providers, VARS, ISVs and MSPs, announced that Datto Inc. has completed integration of its hardware-based on-site and off-site backup, disaster recovery and business continuity solutions with ConnectWise.

ConnectWise partners with Datto devices will now be able to receive device alerts through ConnectWise’s interface as service tickets. ConnectWise users can also customize which Datto device alerts create tickets in ConnectWise, specify the service board Datto tickets get posted to, and configure the service type, sub-type and ticket status classification when the ticket is created.

After a one-time setup in the Datto Partner Portal, device alerts will be created in the ConnectWise interface. Datto’s integration is compatible with ConnectWise versions 2011.3 and 2012.1, and additional features will be available in future updates. Complete instructions are available on the Datto partner portalhttps://resale.dattobackup.com.

"Many of our partners have been asking Datto for a ConnectWise Integration, so we are very excited to roll this out," said Datto CEO Austin McChord. "This integration will give MSPs the opportunity to consolidate their business processes into one easy-to-use portal. This is an important integration for Datto and it highlights the commitment we have to bringing as much value to our partners as possible."

"BDR continues to be an important, margin-empowering offering for IT service companies, and Datto’s commitment to integrate its solutions with ConnectWise, and increase opportunities for our joint partners, is exciting for our community," said Jeannine Edwards, director, ConnectWise Community. "Datto’s award-winning products are trusted by channel companies around the world, and we welcome them to the  IT Nation ecosystem."

ConnectWise’s suite of business automation and IT integration tools includes IT service software, quoting tools, application development and consulting.