Asigra Expands Training and Support Infrastructure

Asigra Inc. announced the
expansion of its training and support infrastructure.

The new capabilities are
part of a larger initiative to provide support as well as advanced
training to partners on a global basis.

According to IDC research, there is
a tight link between training, team skill, and project success. The focus of
training is to develop the most superior workforce so that the organization and
individual employees can accomplish their work goals in service to customers.
Training and development is the framework for helping employees to develop
their personal and organizational skills, knowledge, and abilities.

"Over the past twelve months we have been engaged in
significant training and support investments, ranging from the expansion of our
service center to an increase in the number of support professionals,"
said Sean Leclair, Director of Technical Services and Support, Asigra, Inc.
"Training is the cornerstone of our relationship with partners, so we have
been working hard to provide them with greater flexibility in how they engage
with us, whether it is through online training, in-class instruction, or
education at our new U.S. training facility."

As part of a company-wide initiative focused on enhancing the user
experience, advancements to the company’s training and global support
initiatives include:

• Doubling of the
  facilities dedicated to the support organization dedicated to problem
  resolution of Level 3 support cases  
  Deepening of the
  Asigra customer support team with a 40% increase in trained staff and
  senior-level support professionals added over the past twelve months.
• E-Learning systems
  for end user and managed service provider training flexibility with the added
  opportunity for partners to offer co-branded training as part of their service
  offering to their customers.
• Revamped and newly-created materials for Level 1 and Level 2 training with more emphasis on a
  hands-on approach versus theoretical instruction.
• Introduction of a
  new U.S.-based authorized training facility. The centrally located training
  center will expedite Asigra partner readiness and reduce training costs. As a
  result, partners can attend training in the UK, Canada or the USA depending on
  their geographic location and preference.

"Having support resources available when end-users have a
question that requires vendor input will help increase responsiveness,
enhancing the customer experience," said Asigra Hybrid Partner, Glen
Kaemmer, Director of Technology Solutions at Business Data Records Services.
"Businesses using cloud backup services powered by the Asigra platform can
expect prompt responses to their inquiries regardless of the time of day,
giving them greater peace of mind."

"Asigra’s strong technology set and wide partner ecosystem are
now complemented by some important enhancements that should significantly
benefit their customers worldwide," said Jason Buffington, Senior Analyst,
Enterprise Strategy Group. "Asigra continues to lead the way in
cloud-based backup, now with training offerings to accelerate adoption and make
backup-as-a-service more accessible to mainstream environments that are looking
to get out of the backup business. Meanwhile, Asigra’s ‘follow-the-sun’ support
model demonstrates their continued commitment to enabling and adding value to and
through their partners’ service offerings."

"Asigra’s move is appreciated as it provides greater
convenience for us and our customers, making everyone’s job that much
easier," said Matt Collins, Operations Manager of Datotel an Asigra Hybrid
Partner. "While already fans of Asigra’s software platform, we can now
offer a higher level of customer service that outpaces our competition."

"Proper training and
support are core components of success in this business," added Leclair.
"With our offering in these areas customers can expect a seamless
experience whether they are a new service provider or large multi-national
enterprise. Exceeding customer expectations is always our goal and these
additions mark another step forward in the growth of the company."