Carbonite Names or Promotes Four Executives

Carbonite announced the company is organizing around its two key customer segments by forming Consumer and Small Business groups and has appointed senior executives to head each of these lines of business. Since June, the company has also added seasoned executives to lead its Product and Services groups.

Swami Kumaresan, formerly Carbonite’s VP Marketing, has been promoted to General Manager of its Consumer Group. Kumaresan joined the company as its fifth employee in 2005 and has built its marketing team and revenue engine through radio, television, and other programs. In his new role, he will be responsible for the business strategy and P&L of Carbonite’s core consumer business focused on the personal, home and family market. In 2010, Kumaresan was named a finalist for the Mass. Technology Leadership Council’s Emerging Executive of the Year award and to the Boston Business Journal’s 40 under 40 list of emerging business leaders.

Peter Lamson, previously senior vice president and general manager for NameMedia’s Domain Marketplace and chief operating officer of Monstermoving.com, joins Carbonite as General Manager of its Small Business group. Lamson, who has spent the majority of his career at emerging growth companies focused on the small-business market, will drive the group’s strategy, customer acquisition and retention activities.

Bill Phelan, formerly Group Product Manager at Intuit, joined Carbonite as Vice President of Product in June 2010 and is responsible for the company’s product strategy and execution across customer segments. At Intuit, Phelan was responsible for the Intuit Partner Platform and Intuit QuickBase, the No. 1 online database for Web-based business applications. Phelan also co-founded Veridiem, an on-demand marketing analytics service and has led product management organizations for Unica Corp., Quaero Corp., and Progress Software.

Richard Surace, formerly senior vice president of operations at PlumChoice, has been named Carbonite’s Vice President of Services. He is responsible for managing nearly 300 customer service and technical support specialists who assist customers through phone, email, and live chat. Surace has also held leadership positions at Accent Call Centers Services, TAC Worldwide, Inc., and Contact World/Service Zone USA.

"In an effort to enhance customer centricity at Carbonite, we are organizing around our key customer segments, which will help us do a better job of serving consumers and small businesses," said Carbonite Chairman and CEO David Friend. "Swami’s team has built a well-oiled consumer marketing engine, and now it’s time to bring the same level of focus and energy to our small-business segment. Pete’s done this at both NameMedia and Monster and really understands the needs of small-business customers and how to reach them." He added: "Bill Phelan has already made significant contributions to our consumer and small-business product strategy and its execution, and I am confident Rich Surace will bring the expertise, energy and discipline to Carbonite that enabled him to deliver off-the-charts customer satisfaction in his previous role."