CharTec BDR for SMBs

CharTec, a SMB channel’s ‘Hardware as a Service’ (HaaS)/sales training provider, announced a custom-built business continuity solution that allows Managed Service Providers to deploy backup and disaster recovery as a service. The CharTec BDR (Backup Disaster Recovery) appliance is an Intel-based server solution that provides Backup, Disaster Recovery, and Replication of virtual images to the cloud with nightly self testing to make sure the backups are successful.

"We developed the CharTec BDR appliance based on our own MSP experience and our partners’ requests for a simple, reliable system that ensures their clients’ business continuity," says Alex Rogers, CEO of CharTec. "Over the past four years we replaced tape backups with hundreds of backup and disaster recovery systems from other companies. Unfortunately, we discovered several short-comings which cost us a huge number of non-billable hours and our clients’ loss in confidence in our equipment. We finally decided there had to be a better solution, even if we had to build it ourselves. And we succeeded. We can honestly say this is the best solution in the SMB channel."

The CharTec Intel-based BDR appliance installs at the MSP’s client site, which satisfies their client’s requirement for real time onsite data protection as well as offsite data continuity. The unit is backed by 24×7 US-based help desk support. There are no upfront costs, which enables any MSP to begin earning revenue immediately. This is the first and only product available from CharTec open for outright purchase or HaaS to any qualified MSP without a membership requirement.

"Our company has already begun switching all of our clients’ current backup appliance deployments to the CharTec solution for three reasons:

• First, it’s so intuitive that when we deploy a server onsite we can immediately virtualize it without requesting support.  
• Two, if we have an issue, we have immediate phone support from qualified US-based technicians.
• Three, when we quote pricing, we’re confident that CharTec will honor those costs and policies," says Deana Pizzo, CEO of IT Solutions of South Florida.

Remotely managed through an easy-to-use, web-based portal with an RMM (Remote Monitoring Management) agent for alerting and scripting, the CharTec BDR appliance delivers rapid and reliable restore of any backup image, any time. Virtual lab hours are included in the CharTec BDR appliance to allow technicians to work on servers in the cloud for easy testing, verification and validation of offsite data.

The CharTec BDR appliance replicates a client’s production infrastructure through cloud-virtualized backup images, which are tested and verified daily to ensure data is up to date. In the event of a total site loss, data can be quickly restored to ensure maximum uptime.

"Our SMB clients are often looking for better ways to protect their data, which is not only mission-critical, but business-critical," said John Pyron, President & CEO of Intelligent Business Network Solutions, Inc. in Sacramento, CA. "If a company can’t quickly and easily restore data, they’re toast.  The CharTec BDR appliance eliminates the worry about whether a business can – and will – get back on their feet after a disaster. The benefits of this make it an ideal addition to our portfolio."

With this new offering, CharTec partners can:

• Eliminate client risk and downtime
• Accelerate server recovery, management and deployment
• Deliver more efficient, reliable and higher quality IT services
• Reduce service delivery costs (time, labor, hardware)
• Grow recurring revenue and increase profits
• Realize better ROI with high-margin service revenue
• Gain a competitive advantage with innovative new service offerings

"To an SMB client, data loss can be catastrophic," said Rogers. "In addition to gaining a competitive edge and closing more opportunities, a solution like the CharTec BDR appliance can effectively keep an MSP’s clients in business after a natural or man-made disaster. It’s possibly the best choice they’ll ever make for their service provider practice."