Bocada Cloud Adds Autotask PSA Integration for Streamlined Backup Incident Management

Bocada LLC has added support in Bocada Cloud for incident ticketing automation with Datto, Inc.’s Autotask PSA, a Professional Services Automation (PSA) platform.

This integration gives Bocada Cloud’s MSP customers automation capabilities to improve and streamline managed backup service delivery.

Bocada Cloud is the SaaS edition of the company’s backup monitoring software, designed specifically for MSPs to automate backup oversight and improve adherence to managed backup SLAs. The Bocada Cloud platform offers flexible and scalable features, such as a free tier (up to 25 monitored resources), pay-as-you-go pricing with zero contracts, and unlimited users and organizations (e.g., MSP customers).

With this integration, Bocada Cloud supports bi-directional automated ticket creation and updating between Bocada Cloud and Autotask PSA. This feature ensures that backup failures and data collection failures found by Bocada Cloud are automatically and immediately processed to the service desk for remediation via Autotask. Users can even customize triggers for automatic ticket creation, such as setting a threshold for consecutive failures before a ticket is generated.

“MSPs using Autotask PSA need an efficient, reliable backup management process that seamlessly integrates into their existing workflows,” said Matt Hall, CEO, Bocada. “With this new integration, Bocada Cloud brings powerful backup monitoring directly into the Autotask PSA service desk. This ‘better together’ solution is a major upgrade for MSPs looking to streamline managed backup service delivery while simplifying SLA compliance.”

Bocada Cloud currently supports backup monitoring across more than 25 backup products, including Veeam B&R, Veeam for Office 365, Veeam Service Provider Console, Datto, AWS Backup, Azure Backup, Acronis Cyber Cloud, Druva, Rubrik, Cohesity, Commvault, Cove, Redstor, Synology, and NetBackup. (see the full list).

New users can sign up for Bocada Cloud to begin a 30-day free trial.