11:11 Systems Achieves Top NPS Score in Avant’s Analysis of Cloud Providers

11:11 Systems, Inc. announced it has been named the Top Vendor NPS: All Cloud by Avant, a distributor of next-gen technology solutions.

This award recognizes 11:11 Systems for achieving the highest Net Promoter Score (NPS) among all cloud vendors in Avant’s extensive portfolio, based on data collected through their exclusive Pathfinder Provider Analytics survey.

11:11 Systems accomplished particularly high scores in the categories of ‘Customer Sales Experience with a Vendor,’ ‘Solution Delivered Expected,’ and ‘Channel Sales Experience with a Vendor,’ and received or equaled the high scores in 5 of the 6 categories measured by Avant. 11:11 Systems also scored 18 points higher than the average of other cloud vendors who partner with Avant.

“We are thrilled to be recognized as Avant’s Top Vendor NPS: Cloud,” said Moosa Matariyeh, VP, global channels and solutions, 11:11 Systems. “This award is a true testament to the dedication and expertise of our team, who consistently deliver exceptional cloud solutions and service to our customers. We are committed to helping our customers leverage the power of the cloud to achieve their business goals and objectives and look forward to continued partnership with Avant.”

Net Promoter Score (NPS) is an industry-standard metric used to gauge customer satisfaction and loyalty. A high NPS score indicates that a customer is highly likely to recommend a company’s products or services to others. 11:11 Systems’ NPS score reflects the company’s commitment to providing best-in-class cloud solutions, coupled with unparalleled customer support.

11:11 Systems was recognized for its resilient cloud platform, which helps organizations modernize, protect and manage their environments simply and securely. Solutions comprising the platform include Disaster Recovery as a Service (DRaaS), Cloud Backup as a Service (BaaS), Infrastructure as a Service (IaaS), Connectivity, Managed Security Services and more.

According to Shane McNamara, EVP, engineering and operations, Avant, “We’re proud to partner with best-in-class cloud providers like 11:11 Systems to deliver a superior end-to-end experience, leveraging 11:11’s resilient cloud platform, to both Trusted Advisors in the channel partner community and their customers.”

Avant determined its top vendors through NPS scores gathered from post-sale surveys that technology advisors filled out after the implementation process had ended, which were then vetted by data scientists.