Chris Lisica Head of Customer Support for EMEA and APJ Regions, Hammerspace

Hammerspace Inc. announced that Chris Lisica, a long-time trusted advisor to customers and leader in managing global customer success teams, has been appointed as head of customer support for the EMEA and APJ regions.

He joins from Qumulo, where he served for nearly a decade overseeing the company’s global strategic planning, product implementation and measurement of customer satisfaction – delivering an impressive Net Promoter Score (NPS). Notably, he built and scaled Qumulo’s distinctive Slack-based customer support model, which enabled instant access to experienced technical support engineers with no phone queues or ticketing escalations. As a result, his team saw increased customer engagement, more efficient response times, and ultimately ongoing customer success; the approach has become the model for several organizations since its adoption.

“Chris is often referred to as the ‘Godfather of Slack Support,’ and his technical leadership will help us build a global team focused on superior customer service,” said Douglas Fallstrom, SVP of products and operations. “As Hammerspace continues our expansion into new regions, our number-one priority is ensuring our customers’ success and providing the best, most responsive customer experience possible.”

At Qumulo, Lisica was also responsible for managing pre-sales activities and building solutions architectures for the industry’s first data-aware, scale-out NAS appliances. His team also managed customer onboarding, product installation and post-sales activities.

“Hammerspace’s technology enables customers to solve data challenges unlike any company before,” he said. “This innovation, coupled with a talented team invested in our customers’ success, was a perfect fit for my skill set and passion.”

He has more than 20 years of professional experience as a technologist. Before Qumulo, he served at Microsoft as Xbox Video Technical Operations Manager. While at Microsoft Xbox, he was responsible for multiple aspects of the day-to-day technical operations of Xbox video content ingestion, encoding, publishing and CDN infrastructure. He was also a storage architect for the Xbox Video infrastructure, managing petabytes of mixed storage technologies spread across multiple high-security data centers.