CyberFortress 24×7 Support for Backup and Recovery Services

CyberFortress, formerly Jungle Disk, is providing 24×7 live support for all backup and recovery products and services.

It has long been committed to ensuring its customers can recover their data fast and minimize downtime. By leveraging its global presence to provide 24×7 support every day of the year, customers are assured personalized support from an internal CyberFortress credentialed, dedicated recovery specialist whenever they call or email.

CyberFortress provides a suite of solutions and services to meet organization’s backup and recovery needs, including:

• Endpoint Backup & Recovery: Advanced endpoint protection and recovery for laptops and desktops no matter where they are physically located
• Managed Backup as-a-Service, Powered by Ahsay (BaaS): A fully managed solution that makes backup and recovery simple and fast for small businesses
• Managed Backup as-a-Service, Powered by Asigra (BaaS): Secure backup and recovery for the advanced security and compliance that sensitive data requires
• Managed Cloud Backup as-a-Service, Powered by Veeam (BaaS): A fully managed Veeam cloud backup software solution that protects companies normal data loss and downtime
• Managed DR as-a-Service, Powered by Veeam (DRaaS): A managed Veeam DR solution that protects companies during times of disaster
• SaaS Backup & Recovery: Specialized to restore SaaS data in case of service outage, cyberattack or data deletion
• Server Backup & Recovery Software: Enables server backups every 15mn or less for painless recovery, even for bare metal

“We were having the issue that our backups weren’t following our retention policies,” said Brandon Coleman, system admin, Sacred Heart Southern Missions. “CyberFortress was fantastic. The issue ended up being on our end, and they not only helped identify it, but fixed it so that we now have 360 restore points from bi-hourly backups. I got a specialist on the line the first time I called, and we couldn’t have asked for stronger support.“

“When a business needs to recover data, no one wants to wait until business hours roll back around to talk to a human being,” said John Garza, VP customer experience, CyberFortress. “At CyberFortress, anyone who needs support will get hold of an internal recovery specialist immediately – not someone who’s just taking messages or an outsourced support company – they’ll speak with an expert at CyberFortress. We’re the recovery people, and if a customer needs our help, we’re going to be there, every hour of every day of the year.