IBM Storage Expert Care for TS7700 Enterprise VTL

IBM Storage Expert Care for IBM TS7700 Enterprise Virtual Tape Library simplifies support to keep TS7700 systems operating at peak performance

When it comes to maintaining the high availability, resiliency, and reliability of the systems and devices that run your business, Storage Expert Care for TS7700 Enterprise Virtual Tape Library (VTL) enables to easily select the right level of expert service.

TS7700 Enterprise VTL

It provides a simple method that can help organizations avoid long procurement and contracting processes by enabling the acquisition of services for 1 to 5 years at the time of the product purchase.

Storage Expert Care services for the TS7700 Enterprise VTL are enabled in IBM systems for years 1 through 5. Clients that require additional year pricing for the same services provided by Storage Expert Care can request a quote using the special bid process.

You can select from 2 levels of support:

• Advanced: Hardware maintenance with same-business-day onsite response, 24 hours a day, 7 days a week, predictive support, and support line
• Premium: Hardware maintenance with same-business-day onsite response, 24 hours a day, 7 days a week, support line, predictive support, enhanced response time for defect support, hardware remote code load, and access to a dedicated technical account manager

Planned availability date: September 15, 2022