Alvear Hotels in Argentina Chooses Nakivo

Alvear Palace Hotel S.A.I. has selected Nakivo Backup & Replication to protect their environment.

Alvear hotels include 3 luxury hotels in Buenos Aires, Argentina. Unique in style and decoration, each hotel is located and inspired to give the guests excellence, hospitality, and sophistication.

The chain’s infrastructure is completely virtualized and is running from 2 physical sites. VMs mainly store corporate data. This data should be available 24/7 in order to ensure uninterrupted services and support the guest experience. The main goal of the hotel chain is to provide the best quality of service to their guests and ensure a high level of hospitality.

Backup and replication services are a fundamental part of every IT department in any industry, especially in hospitality. As Alvear hotels are running 24/365, any data loss or malfunctioning could lead to catastrophic issues.

In the past, Alvear hotels used another VM backup solution. However, as the Covid-19 pandemic became a catastrophe for the hospitality industry, the hotel chain had to search for a high-quality and cost-efficient alternative for each of the current services.

The high pricing of the previous solution became a burden during the conditions of the pandemic. Moreover, the IT department had to spend too much time looking into each backup job to find out whether the job was actually successful and to deal with alarms. A new solution also needed to ensure BC and provide a variety of features to support that.

Backup & Replication became the choice of the hotels for protecting critical data. The solution is fast, reliable, and cost-effective and supports virtual, physical, cloud, and SaaS environments.

“Nakivo’s staff were quick, responsive, and extremely interested in supporting their customers, with a good attitude and a great pricing model. The team let us test Backup & Replication for an extended period before we made our decision,” says Pablo Kalik, corporate systems manager, Alvear hotels. “The product is easy to install and configure and in a couple of minutes the first backup job was already running. The product’s web interface was also a big plus for us.“

The Alvear hotel chain takes advantage of daily backup, instant VM recovery, and screenshot verification functionality that Nakivo offers. The entire infrastructure gets backed up during the night. While incremental backup takes several hours and is performed during the day. With instant VM recovery, the hotel chain can recover their entire VMs near-instantly.

“With screenshot verification, we can verify our backups, thus letting us go one step ahead. We receive detailed reports about every backup job,” says Kalik. “Backup verification was an issue for us in the past, but now, we know whether our backups are running successfully, without spending loads of time on finding out about it.

“Nakivo Backup & Replication is an intuitive backup solution that is easy to understand and easy to rely on, as everyone in our IT department genuinely loves the product, Nakivo’s support team is always nice to contact. The technical support answers quickly and gently, no matter what kind of question or issues we made. Overall, Backup & Replication ensures BC across all our 3 hotels.

“For us, our main goal is to support a high-quality guest experience across our 3 hotels, and Backup & Replication supports our mission. The solution let us achieve our budget goal with an excellent product. The product helped us save 30% on backup administration, as well as saved thousands of dollars. In the past, our IT department spent excessive amount of time on backup administration, while with Backup & Replication, our team can focus on our core business goals.“