MSP Matrix Solutions in Australia Chooses Pure Storage

Pure Storage, Inc. announced that its solutions are helping home-grown MSP, Matrix Solutions Pty Ltd, deliver fuss-free IT services to its customers, primarily small and mid-sized enterprises in the legal and financial sectors.

With a 25-year track record of providing managed services, Matrix Solutions is a partner to Australia’s legal and finance communities. Its goal is to bring enterprise technology to small and medium-sized firms. It was facing a big challenge – an unreliable storage infrastructure that was leading to customer dissatisfaction. Practice and document management applications such as Worldox and PracticeEvolve, as well as billing software Open Practice, all run on SQL servers and demand superior performance. Anything less results in slow load times and remote desktop sessions that time out, hampering clients’ productivity.

“As a trusted IT partner and virtual IT department for SMBs across Australia, Matrix Solutions needed to ensure a consistent experience for its clients. Matrix Solutions’ goal is to consistently deliver technical excellence and outstanding customer service and to maintain and enhance those personal relationships through a more predictable business model. The existing solution was impeding that,” said Anthony Ridley-Smith, founder and MD, Matrix Solutions.

To address this, Matrix Solutions moved its entire storage infrastructure to Pure’s data solutions through a Pure as-a-Service subscription model supported by an Evergreen Storage maintenance plan. These have taken all the complexity and financial uncertainty out of its IT infrastructure. The reliability of the solutions also saw an immediate drop-off in customer complaints.

Ridley-Smith said: “The day Matrix Solutions put everything on Pure Storage, the phone literally stopped ringing; there were no complaints and no tickets logged. The solution just runs and there is no need to log on to the system to check anything. Basically, the team doesn’t even have to look after storage anymore, it’s just running in the background and is consumed as needed.“

The service consumption model of Pure as-a-Service was also a financial game changer with Matrix Solutions’ storage investment protected with proactive capacity management guarantees. That means more storage arrays as needed, installed non-disruptively with Pure’s Evergreen. In turn, Matrix Solution’s clients always have access to the modern technology and predictable pricing to help them manage their IT budgets.

Michael Alp, VP, Australia and New Zealand, Pure, said: “SaaS and MSPs focus on specific business impact and value in their core markets just like Matrix Solutions does with legal firms and the finance industry. Products like Worldox need extraordinarily high service levels to ensure customers are elated with the service. It needs to be always available, fast, adaptable, and safe. The storage infrastructure underneath it and the other services Matrix Solutions provides needs to be all these things as well as cost effective to maintain, grow, and manage. We are really happy to provide Pure as-a-Service as a part of Matrix Solution’s delivery infrastructure to help it meet its business objectives.“

With Pure, Matrix Solutions can focus on more strategic IT projects because the solution is simpler, easier to manage, and more efficient. This means the business can focus on growth with confidence that it can deliver a quality IT experience for its clients.

Case study: Matrix Solutions Offers Fuss-Free IT with Pure