Giri Iyer Chief Customer Officer, Rubrik

Rubrik, Inc. appointed Giri Iyer to chief customer officer.

He will focus on delivering value customers through every touch point, ensuring long-term data security for their businesses, and continue to oversee customer experience, customer support, and customer retention.

“Rubrik is honored to be a valued partner for our customers, and help them address their most critical data security challenges. This requires listening, understanding, and investing in long-term relationships,” said Bipul Sinha, CEO and co-founder. “During his time at Rubrik, Giri has been an ongoing advocate and champion for our customers, working diligently to ensure we maintain high-quality service as we continue to scale and innovate. This appointment demonstrates our ongoing commitment to elevating the Rubrik customer experience.”

Iyer has more than 25 years of global customer support and success experience. He joined Rubrik in 2016 as VP of WW customer support to build a performing team to deliver 24/7 world-class support to customers. Over the last 5 years, he put customer satisfaction at the forefront of Rubrik’s support model, established multiple channels for Rubrik’s Voice of the Customer program to receive real-time feedback, and worked with customers to best strategize product roadmap and experience.

Prior to joining, Iyer was VP of global support at Ruckus Wireless and VP of global support at Infoblox, and has been part of 5 IPOs. He was also senior manager at Auspex Systems from 1992 to 1996.

“Companies are dealing with increased complexity as they work to manage and secure their critical business data, especially with the constant threat of ransomware attacks,” he said. “That’s why Rubrik prioritizes every engagement with our customers to deliver efficient and seamless experiences. We view every interaction as an opportunity for Rubrik to earn their trust and confidence by helping to address their greatest data security needs and pain points.”

Under his leadership, Rubrik’s customer support team has been recognized as a 2021 Gartner Peer Insights Customers’ Choice for Data Center Backup and Recovery Solutions, earned a Net Promoter Score of 84 in 2020 from the Customer Relationship Management Institute, and received the NorthFace ScoreBoard Award in 2016, 2017, 2018, 2019, and 2020 that recognizes customer experience capabilities.