IBM Storage Expert Care Adds 4-and 5-Year Options

IBM Storage Expert Care adds 4-year and 5-year options for IBM Spectrum Fusion 9155

When it comes to maintaining your systems and devices, you want to procure critical services as easily as possible.

Storage Expert Care provides easy access to IT services that can help you avoid longer procurement and contracting processes by enabling the acquisition of service support during the product purchase transaction.

IBM Storage Expert Care services for Spectrum Fusion 9155 are enabled for up to 5 years of support. Clients that require additional years for the same services provided by Expert Care can request a quote using the special bid process.

Storage Expert Care Basic

Hardware Maintenance (HWMA) support with next-business-day onsite response and enhanced response time to 9×5 next-business-day onsite repair
Software support and services Software Maintenance Agreement (SWMA)

Storage Expert Care Premium

Warranty service upgrade for the first year of Storage Expert Care with same day onsite repair, 24 hours a day, 7 days a week
HWMA support with same day onsite repair for additional years of Storage Expert Care, 24 hours a day, 7 days a week
Software support and SWMA
Predictive support with predictive alerts that are collected and analyzed by IBM representatives and if immediate action needs to be taken in order to avoid or prevent an incident, an action plan will be discussed with client
Enhanced response time for defect support:
- Response time is defined as the elapsed time between technical support receipt of the client problem submission and the acknowledgment of the submission
- Includes 30mn targeted response time objectives for Severity 1 and 2 problem reports
Remote Code Load upgrades are provided by IBM remote support representatives up to twice per year to keep systems up to date
Technical Account Manager is a critical product-based support role that will serve as the key client interface for in-scope hardware and software, delivering partnership and consultancy, as well as direct engagement on high priority support cases

Planned availability date: September 17, 2021