Kaseya : Product Enhancements and Workflow Integrations to Support Ongoing Remote Work and Compliance Requirements

Kaseya Ltd. has unveiled several product enhancements and workflow integrations to strengthen its IT complete platform, its suite of integrated IT tools designed for the multi-functional IT professional.

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This past year has seen IT teams stretched thin due to remote work requirements as well as the continued threat of increasingly sophisticated cyberattacks. At the same time, small businesses are attempting to navigate a new landscape of complicated regulatory compliance obligations. To further support MSPs and SMBs facing these urgent and ever-evolving issues, the company‘s product innovations focused on advancements to its security and compliance suites.

“From cybersecurity concerns to compliance guidelines, MSPs and SMBs are facing a growing set of complex challenges,” said Mike Puglia, chief strategy officer. “With budgets stretched and demands on their time increasing, organizations need technologies that are complete, automated and priced right to better allocate their limited resources and address the rapidly evolving IT environment. The newest features and integrations in our IT Complete platform include enhancements that make it even easier to eliminate the valuable time IT professionals waste moving between disparate applications and manual processes.“

Key product enhancements:

• Unified RMM: VSA 9.5.4 features a growing list of capabilities tied to the firm‘s Unified RMM strategy, which holistically tackles the growing ecosystem of connected devices:

  • • VM Network Discovery: It automates the discovery and mapping all VMware and Hyper-V hosts and VMs, giving users visibility through an expanded network topology map of the entire IT environment. With this greater visibility, users can detect and remediate potential issues more effectively.

    • Advanced Linux support: VSA 9.5.4 expands Live Connect functionality for Linux, allowing users to remotely troubleshoot and resolve issues on Linux devices to maintain a high level of system availability. This update allows users to view real-time information on Linux devices from a single dashboard, increasing efficiency and allowing for more streamlined management of all devices in the IT environment.

• Backup and DR: The addition to Unitrends‘ Recovery Series appliances, Gen 9 MAX delivers supercharged computing power for on-site recovery and application hosting. Gen 9 MAX appliances are available through a subscription-based model that allows organizations to protect their data with minimal up-front costs.

Enhanced IT documentation:

• MyGlue help center update: Users can share documents in the MyGlue Help Center with select MyGlue accounts, allowing MSPs to provide common process documents to their clients.

• Archive flexible assets: The latest Archive feature allows users in IT Glue and MyGlue to section off documentation that is no longer needed but should not be deleted within Configurations, Passwords, Documents and Flexible Assets.

• Password access workflow: This feature in IT Glue and GlueConnect provides users with instant notifications each time a sensitive password is accessed or copied.

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Compliance: Compliance Manager for Cybersecurity Maturity Model Certification (CMMC) automates the cybersecurity assessment and documentation process outlined by the Department of Defense, and is available for the 130 controls that make up Level 3. This addition provides MSPs the ability to help SMBs navigate Levels 1 through 3 of CMMC as well as the NIST 800-171 interim rule.

Security:

• BullPhish ID users can create customized emails and training kits for simulations that mimic industry-specific phishing attacks. Additionally, a new portal for end-users allows individuals to track the trainings they have completed.

• Graphus has enhanced its capabilities to include the detection of internal email attacks originating from and targeting users within an organization. The enhancement, which will alert users when there is an abnormality detected in the trusted profile of the internal sender, provides a greater level of protection from business email compromise.

IT complete workflow integrations:

• VSA and IT Glue:

  • • VSA 1-Click and IT Glue: VSA 1-Click provides a streamlined method for technicians to access endpoints using Remote Control, and the integration allows for the use of credentials stored in IT Glue when accessing remote devices. This removes the need for users to copy and paste sensitive log-in information when initiating remote sessions.

    • VSA agent status on network Glue diagram: Users of Network Glue and the company’s VSA can view and filter by agent status on the network diagram to easily see if a VSA agent is online.

• VSA connector for compliance manager: VSA users are able to collect data and send it to Compliance Manager through the Connector, eliminating the redundancy of having to input the same data in multiple places while ensuring organizations are adequately fulfilling compliance regulations.

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BMS licensing integration with Compliance Manager: This integration updates billing information upon completion of a scan, providing detailed cost tracking to allow MSPs to better understand the ROI for each customer.

RocketCyber integrations with VSA, BMS and Passly: RocketCyber is company‘s newly-acquired managed SOC (security operations center) solution that provides 24/7 cybersecurity monitoring via a team of expert analysts who detect and respond to threats across endpoints, networks and cloud attack vectors. The VSA integration allows organizations to deploy RocketCyber across their entire infrastructure for continuous cybersecurity monitoring, while the BMS integration allows organizations to stay informed of security incidents through tickets in BMS. The RocketCyber integration with Passly provides single sign-on capabilities and allows RocketCyber to view sign-on data and flag issues that need to be addressed.

Custom IT Glue reports in BMS: Users receive business intelligence reporting capabilities for IT Glue data, allowing organizations to better understand the impact of documentation on service delivery.

The company’s IT Complete platform enables MSPs and internal IT teams to realize increased productivity and profitability through its time-saving automation and value.