Nutanix Expands Integration With ServiceNow

Nutanix, Inc. announced expanded integration with the digital workflow company ServiceNow, Inc., as well as new capabilities in its Calm, the company’s application automation and management solution for DevOps.

As customers look to streamline their IT operations and costs during this crisis, these new features will help customers to simplify and automate infrastructure, application, and cloud management.

“As IT teams focus on delivering remote work solutions, they sometimes struggle to support the business more broadly because they are strapped for time and resources,” said Rajiv Mirani, CTO, Nutanix. “This strengthened integration with ServiceNow, along with the broader suite of Nutanix automation solutions, will allow IT teams to reduce the amount of time they spend on day-to-day management of their cloud infrastructure, as well as applications, so they can focus on supporting business priorities.“

Manual processes are still the norm in IT despite the cost savings and increased speed from automating repetitive operations. It is expected that by 2024 organizations will lower operational costs by 30% by combining hyper-automation technologies with redesigned operational processes, a transition that might accelerate in response to the current situation.

 According to a PwC survey, 62% of organizations are looking at containing costs, and 54% are concerned about the potential or significant impact to business operations as a result of the pandemic.

Nutanix aims to simplify automation and make it more accessible to IT professionals at all levels. IT generalists will be able to simply set up triggers and automated actions to simplify day-to-day operations. Integration with automation solutions like ServiceNow allows customers to simplify cloud and application management by integrating with their existing IT ticketing system to simplify workflows.

With these latest product enhancements, Nutanix aims to expand on the suite of automation and cost governance benefits for its customers.

To further enable IT teams, Nutanix announced strengthened integrations
and product capabilities to simplify operations:

• Simplified DevOps: Calm 3.0 will deliver expanded capabilities as well as strengthened ServiceNow integration. Customers can automate their app life-cycles, including upgrades, patches, expansions and more, while taking advantage of the approval flow and audit capabilities of ServiceNow. They can also increase their security posture by maintaining passwords in a central CyberArc vault, particularly important for government and enterprise customers. In addition to the strengthened integration, Calm 3.0 enables DevOps teams to automate workloads across an organization’s hybrid cloud infrastructure, as well as provision Infrastructure as Code (IaC) with Python-based domain-specific language (DSL) for writing Calm blueprints. The Calm DSL offers all the richness of the Calm UI, but with the additional benefit of being human-readable, version-controlled code that can handle the most complex application scenarios.
• Simplified Infrastructure Management: Building on the previously released integration with ServiceNow, Nutanix Prism Pro customers can respond to alerts and incidents directly in their ServiceNow portal. For example, customers can not only track infrastructure shortages or issues thru automatically created tickets in ServiceNow but also resolve them right in their ticketing system. Adding third-party applications to trigger automation helps customers create an end-to-end IT service management process.
• Simplified Cloud Governance and Cost Optimization: The increased integration with ServiceNow will allow customers to simplify cost optimization and security practices, just as they’re increasing their reliance on public cloud. For example, they’ll be able to limit unintended public cloud consumption, which often leads to significant budget overages. With this solution, customers will be able to automatically pull Nutanix Xi Beam’s cost and security optimization recommendations into existing ServiceNow workflows by automatically creating tickets based on cost savings recommendations and security vulnerability alerts and assign them to an appropriate owner.

Expanded ServiceNow integrations are available to customers. Calm 3.0 is currently under development.