Veeam in Partnership With LabTech Software

Veeam Software, Inc. has partnered with LabTech Software, Inc., the developer of the remote monitoring and management (RMM) platform designed to streamline IT service delivery, to deliver Endpoint Backup for LabTech.

System dashboard
Click to enlarge

Endpoint Backup for LabTech simplifies backup and recovery of Windows-based desktops and laptops, including centralized management through the LabTech console, enabling service providers to:

• Efficiently deploy and manage backups across numerous endpoints;

• Monitor and report on endpoint backups from the LabTech console;

• Perform remote bare-metal restores of failed devices to save time and money.

Desktops and laptops (a.k.a. endpoints) are used to create and store huge amounts of business and personal data. However, according to recent studies ⁽¹⁾, the cost of losing a single endpoint device (for example, a laptop) and its associated data can be in the region of $50,000, which includes the financial impact of data and intellectual property loss. To mitigate this, Endpoint Backup for LabTech is designed to give MSPs using the LabTech RMM platform a single-pane-of-glass view of their customers’ endpoint devices.

Remote deployment
Click to enlarge

“Significant investments have been made into ensuring availability across the modern virtualized data center to support today’s Always-On Business, yet endpoint protection has sometimes been overlooked,” commented Mike Waguespack, VP, global cloud group, Veeam. “Veeam Endpoint Backup for LabTech addresses this problem head-on. In a business environment when any data loss or even a few minutes of downtime is unacceptable, this new offering is a clear differentiator. Veeam Endpoint Backup for LabTech enables MSPs to offer a complete solution with high-speed, low-cost remote management and recovery of endpoints.“

The solution leverages company’s endpoint backup technology and provides centralized management of backup and recovery activities through the LabTech Control Center console. For example, MSPs can deploy the Endpoint Backup agent, configure backup jobs, perform recovery tasks, monitor endpoint backup status, and even perform remote bare-metal restores-all from the LabTech console.

Endpoint Backup for LabTech is designed for new and existing MSP partners of LabTech Software that are looking for an endpoint backup solution. These MSP partners might or might not be using Backup & Replication for their customers’ virtual servers. However, a service provider can use Veeam products simultaneously to offer a complete solution based on Veeam that covers virtual servers (with Availability Suite and Backup & Replication, and Backup & Replication Plug-in for LabTech) and Windows-based desktops, laptops and even a few remaining physical servers (with Endpoint Backup for LabTech). Moreover, both products integrate with each other to enable additional functionality.

Click to enlarge

“We [LabTech] understand the power of Veeam’s availability solutions and are delighted to be partnering with them to deliver Veeam Endpoint Backup for LabTech,” said Jason Magee, VP, strategic alliances, LabTech. “The MSP market is a highly competitive environment, and many organizations claim to offer turnkey solutions that can manage a customer’s entire IT infrastructure, but endpoints rarely get the same attention as the heart of the data center. We can now offer our 4,800 service providers and their customers a bullet-proof, non-intrusive solution that ensures availability across the entire IT architecture.“

Pricing for Endpoint Backup for LabTech will be announced at the time of the availability in Q3, 2015.

Note: Endpoint Backup for LabTech consists of two components: Endpoint Backup (installed on Windows-based laptops and desktops) and the Endpoint Backup Plug-in for LabTech (installed into the LabTech RMM platform).

⁽¹⁾ Source: Gartner, How to Address Three Key Challenges When Considering Endpoint Backup, By Pushan Rinnen, 7 November 2014