TriTech Software Systems Turns to Nexenta

Nexenta Systems, Inc. announced the deployment and case study for TriTech Software Systems, provider of cloud-based solutions for public safety.

“TriTech is a great example of how software-defined storage can have a profound impact on business operations for cloud hosting providers,” said Thomas Cornely, CPO, Nexenta. “Not only did Nexenta solve a scalability and efficiency problem for TriTech, but their customers also enjoy the cost savings and improved performance.“

TriTech is headquartered in San Diego, CA. For over twenty years it has led the market with enterprise-wide cloud-based and on-premise solutions for 9-1-1, computer aided dispatch, records management, jail management, analytics and intelligence, field-based reporting, patient care reporting, and ambulance billing software. More than 2,700 agencies, across seven countries – serving nearly a quarter of a billion citizens – rely on TriTech to make the drama of a 9-1-1 call a little less dramatic.

Given the complexity of the rules and regulations in the public safety industry, the storage requirements are also significant. Images such as individual fingerprints and crime scene photos require constant uptime and the highest levels of security. In addition to images, TriTech also has to manage and integrate audio files such as 9-1-1 recorded calls, and data files such as background checks.

TriTech was eager to expand the existing NAS file system and replace several Drobos used for NFS and for VM Archiving, which didn’t support a virtualized environment and were turning into an ongoing maintenance problem. A meeting with storage experts Aberdeen LLC, a manufacturer and Nexenta reseller, at VMworld, led to an introduction to and recommendation of NexentaStor.

According to TriTech administrator Scott Key: “The benefits of going with Nexenta came down to three important factors: TCO, simplicity, and manageability.“

Prior to installing Nexenta, storage cost TriTech approximately five thousand dollars per terabyte; this was for a system that was showing real signs of strain at 20TB. TriTech now pays approximately $1,500/TB and still has plenty of room to grow, reducing storage costs by 70%.

“The combined savings between lower storage costs, reduced maintenance and management needs added up to an amazing ROI,” added Key. “The cost of our entire storage infrastructure was earned back in about six months.“

Case study.